Refund policy

We grow, source and pack everything with care, and we want you to be genuinely happy with your order. If something isn't right, get in touch and we'll sort it out — quickly and without fuss.

If your order has a problem

If anything you collect is damaged, spoiled, mouldy, off, or not what you ordered, please contact us within 48 hours of pick-up with a quick photo and your order number. Email thenoseygnomefarmshop@gmail.com or message us via the website. We'll arrange a replacement on your next visit, a full refund to your original payment method, or store credit — whichever works best for you.

Items unavailable at pick-up

Because we work with seasonal produce and small-batch suppliers, occasionally an item you've pre-paid for won't be available when you arrive. If that happens, we'll offer you a comparable substitute, or refund the missing item to your original payment method on the spot.

Uncollected orders

We'll hold your order in optimal conditions until your nominated pick-up time. If you can't make it, please let us know — we're a small family team and fresh produce doesn't keep. Orders not collected within 48 hours of the scheduled pick-up time, without prior arrangement, may be re-allocated and refunded for non-perishable items only. Perishables in this case can't be refunded as we're unable to resell them.

Change of mind

Due to the fresh and perishable nature of what we sell, we don't offer refunds on change of mind for produce, dairy, eggs or other chilled goods. Sealed pantry items in original condition can be exchanged within 7 days of pick-up.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law. You're always entitled to a refund, replacement or repair where a consumer guarantee has not been met.