Common questions .
Everything you might want to know before you order.
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When do orders close each week?
Online orders close Wednesday at 12pm. Farm shop orders are packed Thursday morning, ready from midday. Market orders are packed fresh at the stall on the morning of the market.
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When and how do I collect my order?
Three options. Pick up at the farm shop on Tamborine Mountain — orders are ready from midday Thursday (we'll email you when yours is). Or collect at the Helensvale market on Saturdays (6–11am) or the Robina market on Sundays (6–11am).
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What if something I ordered isn't available?
If we're short on something, you choose: substitute with something similar of equal value, or refund the missing item to your original payment method. Just leave a note at checkout with your preference.
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What if I can't make it on the day?
Send us a quick message — we're a small family team and can usually hold your order until the next pickup. Fresh produce doesn't keep, though, so the sooner you let us know, the better.
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Do you deliver?
Not at the moment — we're focused on Click & Collect at the farm shop and the weekend markets.
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Why pre-payment only?
It locks the order in. We pack what's been paid for, and there are no surprises on either side at pickup.
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What does "certified organic" mean here?
To us, organic means clean, safe and nutritious — grown by working with nature, not against it. No synthetic chemicals, no shortcuts. We've been in organics since 2002.
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Is there a loyalty program?
Yes — we run a loyalty card at the farm shop. Pop in and ask about it next time you're collecting an order.
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Do you do Christmas hampers or pre-orders?
Yes — we run festive pre-orders and hampers each year. Watch the home page closer to Christmas, or follow us on Facebook to be the first to know.